Refunds and Exchanges
For those rare occasions that you may need to return an item to us
No, you do not HAVE to return the core. Keep in mind that for specific products (such as a Pan Hard Rod), there is a core charge applied to your order. If you do not return the core, we keep the core charge. If you return the core, we refund the core charge. It is a MUCH better deal if you return the core.
IN ORDER TO HAVE A CORE CHARGE RETURNED, ALL CORES MUST BE RETURNED WITHIN 6 WEEKS OF THE SHIPMENT DATE OR YOU WILL FORFEIT THE REFUND OF THE CORE CHARGE!
Why do we ask for the core?
We use the core to create our products. If you do not return the cores, we have to purchase them. If you have any questions before or after installation, please give us a call at 704.635.7305 or contact us via email.